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Gawker - Steve Jobs is known for replying to random emails sent to his personal Apple email address. Well, a college journalism student from Long Island emailed him about a problem she had with Apple’s PR department. Long Island University senior Chelsea Kate Isaacs, 22, emailed Jobs Thursday with a complaint: Her journalism professor had assigned her a story on a new initiative at her college to buy iPads for all incoming students. She wanted to get a quote from Apple about the use of iPads in academic settings. But when she repeatedly called Apple’s PR department, leaving six voice messages, they never got back to her. Isaacs wasn’t expecting a response. But Jobs did get back to Isaacs. (Isaacs assures us these emails are “100% real, authentic and unchanged.” A couple of technically-savvy people who looked over the email headers said they look legit.) Isaacs was pissed. “I was a little surprised; it’s just so unprofessional,” she told us. “I was like, Wow, Steve Jobs, I get it. You made Apple, you have a shit-load of money but you have no class.”

The entire thread between Chelsea Kate Isaacs and Steve Jobs

On Sep 16, 2010, at 3:22 PM, XXXX@my.liu.edu wrote:

Dear Mr. Jobs,

As a college student, I can honestly say that Apple has treated me very well; my iPod is basically the lifeline that gets me through the day, and thanks to Apple’s Final Cut Pro, I aced last semester’s video editing project. I was planning to buy a new Apple computer to add to my list of Apple favorites.

Because I have had such good experiences as a college student using Apple products, I was incredibly surprised to find Apple’s Media Relations Department to be absolutely unresponsive to my questions, which (as I had repeatedly told them in voicemail after voicemail) are vital to my academic grade as a student journalist.

For my journalism course, I am writing an article about the implementation of an iPad program at my school, the CW Post Campus of Long Island University.

The completion of this article is crucial to my grade in the class, and it may potentially get published in our university’s newspaper. I had 3 quick questions regarding iPads, and wanted to obtain answers from the most credible source: Apple’s Media Relations Department.

I have called countless times throughout the week, leaving short, but detailed, messages which included my contact information and the date of my deadline. Today, I left my 6th message, which stressed the increasingly more urgent nature of the situation. It is now the end of the business day, and I have not received a call back. My deadline is tomorrow.

Mr. Jobs, I humbly ask why Apple is so wonderfully attentive to the needs of students, whether it be with the latest, greatest invention or the company’s helpful customer service line, and yet, ironically, the Media Relations Department fails to answer any of my questions which are, as I have repeatedly told them, essential to my academic performance.

For colleges nationwide, Apple is at the forefront of improving the way we function in the academic environment, increasing the efficiency of conducting academic research, as well as sharing and communicating with our college communities.

With such an emphasis on advancing our education system, why, then, has Apple’s Media Relations team ignored my needs as a student journalist who is just trying to get a good grade?

In addition to the hypocrisy of ignoring student needs when they represent a company that does so much for our schools, the Media Relations reps are apparently, also failing to responsibly handle the inquiries of professional journalists on deadlines. Unfortunately, for a journalist in the professional world, lacking the answers they need on deadline day won’t just cost them a grade; it could cost them their job.

Thank you very much for your time and consideration.

Sincerely,

Chelsea Kate Isaacs
Senior
CW Post – Long Island University

Sent via BlackBerry from T-Mobile

____________________________________________________________________________

——-Original Message——-
From: Steve Jobs
Date: Thu, 16 Sep 2010 16:19:13
To: XXXX@my.liu.edu
Subject: Re: Mr. Jobs – Student Journalist Concerned about Apple’s Media
Relations Dept.

Our goals do not include helping you get a good grade. Sorry.

Sent from my iPhone

____________________________________________________________________________

 

On Sep 16, 2010, at 4:37 PM, XXXX@my.liu.edu wrote:

Thank you for your reply. I never said that your goal should be to “help me get a good grade.” Rather, I politely asked why your media relations team does not respond to emails, which consequently, decreases my chances of getting a good grade. But, forget about my individual situation; what about common courtesy, in general —- if you get a message from a client or customer, as an employee, isn’t it your job to return the call? That’s what I always thought. But I guess that’s not one of your goals. Yes, you do have a creative approach, indeed.

Sent via BlackBerry from T-Mobile

____________________________________________________________________________

——-Original Message——-
From: Steve Jobs
Date: Thu, 16 Sep 2010 17:10:12
To: XXXX@my.liu.edu
Subject: Re: Mr. Jobs – Student Journalist Concerned about Apple’s
MediaRelations Dept.

Nope. We have over 300 million users and we can’t respond to their requests unless they involve a problem of some kind. Sorry.

____________________________________________________________________________

On Sep 16, 2010, at 5:32 PM, XXXX@my.liu.edu wrote:

You’re absolutely right, and I do meet your criteria for being a customer who deserves a response:

1. I AM one of your 300 million users.
2. I DO have a problem; I need answers that only Apple Media Relations can answer.

Now, can they kindly respond to my request (my polite and friendly voice can be heard in the first 5 or 10 messages in their inbox). Please, I am on deadline.

I appreciate your help.

Sent via BlackBerry from T-Mobile

____________________________________________________________________________

 

From: Steve Jobs
To: XXXX@my.liu.edu
Date: Thu, 16 Sep 2010 18:27:36 -0700
Subject: Re: Mr. Jobs – Student Journalist Concerned about Apple’sMediaRelations Dept.

Please leave us alone.

Sent from my iPhone

____________________________________________________________________________

First of all let me just say that I’m not sure I 100% believe this email chain is  real. It just seems strange that this chick would be sending these types of messages from her Blackberry instead of a computer.  Like who writes that much shit on a PDA?  Plus would you really send Steve Jobs an email from your Blackberry when you want help from him? How stupid can you be? Although I guess after reading what a big cunt this chick is it shouldn’t be that suprising. Like it doesn’t take a rocket scientist to figure out she is an only child, comes from a rich family and is spoiled to death and has never had to work a real day in her whole life. She thinks the entire world revolves around her and is totally and completely detached from reality. Because she can spin this anyway she wants, but she honestly thinks Apple owes it to her to return her phone calls for so she can get a good grade on her community college homework assignment because she has an ipod. Therefore my only complaint with the way Steve Jobs handled this is that he didn’t go far enough. Here is what I would have written back:

Hey listen you little cunt.   I don’t give a fuck about you. Just because you own an ipod like the rest of the world doesn’t mean we owe you shit. Bottom-line is you needed help for some community college homework assignment. Big whoop. You think we have time for that shit? We’re a busy ass company. We can’t be pandering to stuck up bitches who think the world revolves around them or else we’d get nothing done all day. Your questions had nothing to do with helping Apple, helping our products or helping the masses.  And you’re not a student journalist either.  You’re just a student.   So stop fucking calling us and grow up.   Bottomline is the only way I’ll help you is if you open your pouty little lips so I can stick my cock in it.

PS – Blackberrys give you cancer.